Check to see if there is restricted parking i.e. yellow lines/red route/or residents permit parking. Customers with drives should check that the road is free of obstruction, and available on the morning of the removal. Please also warn us of small doors, tiny corridors or spiral staircases. This will ensure that loading is within the quoted time frame.
The following supplies are always on removal day: Boxes, marker pen, bubble wrap and newspaper. Use strong boxes and containers that can be secured tightly. Purchase special boxes for dishes, wardrobe and other special items. Pack audio-video equipment in their original boxes if possible. Avoid over-loading the box. If you cannot lift the box when full, we will also struggle. Label each box and indicate which room it should go in and mark fragile boxes. Cushion contents with sufficient packing material such as bubble wrap, newspaper or tissue to avoid damage. Save room by using towels and blankets to wrap fragile items. Pack books tightly on end in small boxes. Carry all small and personal valuables with you.
Manufacturers claim that this type of furniture can be dismantled and re-assembled. Should your flat pack furniture not reassemble properly, it is not covered by our insurance.
It happens all the time - the van is at the new house before the owner. Waiting time will cost more so, if possible, give us, or someone on site, a key beforehand.
Try to have children and pets looked after by relatives or neighbours. Before you leave the house, check the rooms to make sure nothing has been left behind, turn off mains services, take meter readings, secure windows and lock up.